Ideally, we advise you to make contact before returning the material. We will be able to inform you about the difficulties of use, a more adapted model or any other question.

Monday to Thursday from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.
Friday from 10 a.m. to 1 p.m.

Big Lens, Rue de Jemeppe 215+ - 4431 Loncin - Belgique

Phone : 0032 (0) 4 340 01 15
e-mail :

Right of return:

Any consumer has the right to cancel a purchase within 14 business days of delivery, without having to provide any justification.

This applies only to orders on the site (e-commerce), not to purchases made on our premises or special orders.

To be able to use this right, the customer must respect the following conditions and instructions:

- Return the equipment in a perfect state of resale as new equipment, in their original condition (intact packaging, accessories, instructions ...).

- Respect the deadline of 14 days

- Use the following return address:

Big Lens Retour

Rue de Jemeppe 215+

4431 Loncin


- The return must be accompanied in the initial invoice.

- We also appreciate receiving an explanatory (not mandatory) to better understand the why of this return

If the equipment is not returned in accordance with the instructions above, we reserve the right to refuse return or apply a discount.

The refund will be made within 7 days after the receipt and verification of the material. We will use the original payment method to perform this.

To know:

In order to avoid the maximum risk, we advise you to use a return with online tracking.

Paypal offers to refund certain types of return. This service does not depend on us.

For more information:

We remain at your disposal if you need help.