Privacy policy

At Biglens, respecting your privacy and personal data is important. We want to be transparent on the data we collect and the use we make of it.
For any questions relating to your personal data, if you wish to access your saved data, rectify it, and/or delete it, please contact us via the following email address:

Biglens, whose headquarters are located the foliage 64 to 4400 Flémalle, Belgium, is the operator of the website (hereinafter the "Site") and the services offered there Collection, processing and the use of your personal data and the compatibility of data processing with the 2016 regulation (EU) 2016/679 relating to the protection of personal data.

Please note that this privacy policy is likely to be modified or supplemented at any time by ADCI SAS, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological development. In such a case, the date of its update will be clearly identified at the top of this policy. These changes engage the user as soon as they put online. The user should therefore regularly consult this Privacy and Cookie Usage Policy in order to read their possible modifications.
1. What personal data do we collect?

Site visit
During your visit to the website, some of your browser use data is transmitted to us for technical and safety reasons.
We collect your IP address, the type of device used to browse our site, the address of the Internet page from which you have access to our site, and how you use our website.
This allows us to optimize your use of the site and offer you an ever more optimal navigation. But also to offer you products that suit you.

Recording for a customer account
When creating your customer account, you choose to communicate the following personal data to us: civility, first name, last name, address, date of birth, email address and password.
This data is accessible directly in your customer account. You can modify and rectify them in the "My Personal Information" tab.
We also ask you at the time of creating your customer account if you wish, or not, receive our newsletters to be informed of the latest Biglens new products by e-mail.

You can request the deletion of your customer account and/or unsubscription to our newsletter at email

During a purchase on the site, we collect different data for the proper execution of the sales contract: civility, surname, first name, date of birth, email address, billing address, delivery address, telephone number , products ordered, quantities ordered, order amount, payment indications, identification data.
This allows us to do everything to give you the right product, in the right place, in the best conditions. But also to detect fraud and protect yourself from them.

Our exchanges and registration for our distribution lists
You can choose to receive our latest news by e-mail by registering via the Newsletter form in the Footer of our site.

When you contact us via the contact form or on the email address you agree to communicate the following data to us: e-mail address, family name, first name, e-mail content, and satisfaction measurement Following our exchanges. This allows us to optimize our exchanges and provide you with the best possible customer service.

You can request your unsubscription from our broadcast lists at email

2. What personal data do we share with third parties?

First of all, we do not sell your personal information to third parties.

However, we share the data you communicate to us with some third parties, in order to provide you with our services and perform the contracts you are going through with us.
These third parties, entities, are also required to ensure the protection of this data.

In order to ensure the security of payments, the site uses a 100 % secure payment service which ensures the security of banking data and registration of the payment order.

To ensure the preparation of your orders and their routing to you, we communicate the content of your orders (products and quantities), as well as your name, first name, delivery address, telephone number to our logistics partners and transport.

To meet our legal obligations concerning the management of your data but also to provide you with optimal navigation and purchase experience, we are led to communicate some of your data to our accommodation and marketing providers such as: your address IP, navigation data, terminal identification.

3. How do we protect your personal data?

We are able to protect your data from session and personal data against the risks of unauthorized and illegitimate processing of these and/or against the risks of losses, modifications, disclosure or openings of unintentional access. However, you must be full of mind that the transmission of information via the Internet conceals certain risks for their security and that we cannot assume any responsibility for the security of the information transmitted by these channels.

They are kept three years after a last commercial contact with you. Commercial contact is represented by an online purchase, the opening of a message from Biglens or the connection to a digital space of the brand (Desktop or mobile site).

If you no longer wish to be a customer, you can contact our customer service via and request to delete the information we have about you. ADCI SAS may keep some of your information even after closing your account if necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse and apply our general conditions.

4. Cookies

On our Internet pages, we use "cookies", when you visit one of our Internet pages.
Cookies are small files containing information on your navigation on this site, and allow us to facilitate your navigation.

If you do not wish to use cookies on the Biglens site, you must, first, deactivate the use of cookies in your browser and then delete the saved cookies on your browser associated with this site. You can carry out this operation at any time.

5. Your rights

You have many rights concerning your personal information:

- You can access the personal information we have about you.

- You can request the correction of wrong personal information.

- You can request to delete your data and/ or customer accounts.

- You can ask to be withdrawn from our diffusion lists

- You can bring a complaint to the CNIL in Belgium: National Commission for Data Protection.

For all requests, we ask you to contact customer service via the contact address: